FAQs

YOUR YAKITTEN™ FOUNTAIN

What does the package contain?

The package contains the YaKitten™ Fountain, the USB Water Pump and actived carbon filter.

How many litres does it hold?

2 litres.

Is there a filter too?

Yes! The filter is included.

Does it make any noise?

Absolutely not. Operates silently with a relaxing sound of flowing water.

Is there a manufacturer's warrant?

Yes. There is a 6 month warranty against manufacturer defects.

CUSTOMER SERVICE

How do I contact you?

Simply click here to contact us and we will contact you within 24 hours!

How can I change or cancel my order?

You can simply click here to access our contact form. Please include the order number from your email so that we can help you quicker.

Please note that orders cannot be changed or canceled once they have already been sent.

I have not received a confirmation email. What now?

Please check your unwanted/spam folder. If the e-mail is now there, please click here to contact us for assistance.

SHIPPING

Do I have to pay shipping costs?

Nope! We pay for the shipping costs :)

How long does the shipment take?

View our shipping page in the main menu for a detailed indication!

Can I track my order?

Absolutely! Simply enter your tracking code in the tracking page on our website. If you cannot find your tracking code, you can always contact us.

What if I have not received any tracking information?

Please check your unwanted/spam folder. If the e-mail is now there, please click here to contact us for assistance.

PAYMENTS

How can I pay?

You can pay with credit card or PayPal. All payments are completed in a 100% SSL-secured payment environment.

Is VAT included in the price?

Yes, all costs (including VAT) are included in the price!

RETURNS AND REFUNDS

Can I return the YaKitten™ Fountain if I am not satisfied?

Absolutely. If you are not satisfied with the product for any reason you may return the product with 14 days of receiving it. Please click here to read more about our return policy.